Write to us

Send a message

Direct lines

Contact information

Address

Suite 200, 10180 101 Street NW
Edmonton, AB T5J 3S4
Canada

Office Hours

Monday to Friday
9:00 AM – 5:00 PM Mountain Time

Map: Edmonton, Alberta

FAQ

Common questions

Quick answers about response times, masjid onboarding, support channels, and how to book time with our team.

We aim to reply within one to two business days for most inquiries. Masjid onboarding and partnership topics may involve a short internal handoff so the right person responds with accurate next steps—still within that window unless we tell you otherwise.
Start by reaching out through this form or email with Masjid Onboarding as the subject. AVFE uses a structured five-gate verification process so every partner institution is reviewed for identity, governance, banking, and compliance fit before going live—our team will walk your board or treasurer through each gate.
Yes. You can call us during office hours—Monday to Friday, 9:00 AM to 5:00 PM Mountain Time. For technical issues outside those hours, email still reaches our on-call rotation according to your support tier; we will call back if the matter is urgent.
AVFE is headquartered in Edmonton, Alberta, Canada. Primary systems run on infrastructure we operate locally—not on anonymous public-cloud regions—so Canadian partners know where their data is processed.
Yes. Use the contact form or email hello@avfe.ca with a few times that work for your team. We will confirm a live walkthrough of verification, donor flows, and treasury tools tailored to your masjid's size and province.

Ready to Get Started?

Tell us about your masjid or organization—we will map the five-gate onboarding path, pricing tier, and timeline that fit how you already steward donations.